GoDaddy vs Host Gator WordPress Transfer Review (and exploit info)


HostGator Transfer

How I fixed my WordPress blog with a simple Hostgator Transfer

As many of you know, quite a few WordPress sites hosted on GoDaddy servers were compromised these past few weeks.  I was among them.  I woke up one morning and my dashboard was all wonky.  Thought it was a plugin gone mad and after working to try to fix it I finally gave up and installed a clean version of WordPress.  That left me rebuilding and it took me about a week to get things mostly back in order (it’s still not what I would call ‘finished.’)

Then it happened again.

And I got mad.

And I researched and discovered that I wasn’t the only one with this problem.  There were many bloggers I knew of who were affected by this including @redneckmommy, @feministbreeder, @busymomblog, @thetamom, @stacieinatlanta @happyhippymom and I’m sure many more.  All of them were using GoDaddy hosting.  I didn’t hear of anyone on any other servers having issues.  The problem wasn’t that my WordPress install was out of date because it wasn’t, it was brand new.  The problem was that I had an old install on a subdomain (which had been forgotten about) and that sneaky little virus wormed it’s way into my fresh, new install.

I immediately put in a help ticket and sent out a tweet to GoDaddy asking what was going on?  Would they fix my site for me this time because, quite honestly, I didn’t want to have to rebuild again.

All I got back were instructions on how to fix it myself.  I was told they would not be able to help me fix it.  By this time I was more than frustrated and VERY mad!  How could they just let infected sites hang out on their servers and do nothing to fix them, subjecting other innocent users to this hassle?  How’s that for customer service?

So what’s this got to do with HostGator?  I’ll tell you what.

I emailed them and asked if they could help me.  I wanted a Hostgator Transfer to their servers but I had a problem, I had a virus.

Hostgator said sure, open a hosting account with us.  We will transfer all your files for you and our security team will clean them before they go live.  No extra charge.  Well, sounded like an awesome idea to me!  I’d get clean servers, some free help, and a website that didn’t need a weeks worth of rebuilding.  Deal!

So I did open a HostGator account, and they did transfer all my files for me, and they did clean them – all for no extra charge.  Just like they said they would.  And now all is right with my world.  A happy ending!

I just need to transfer the gazillion unused domain names I own (which were somehow redirected to porn sites without my knowledge…thanks again GoDaddy) over to Host Gator and kiss GoDaddy a big, fat Good Bye!

By the way – there’s a new Hostgator Coupon Code!  Save 20% on your order with news02 at checkout!! Click here to get Started

(yeah, that’s an affiliate link…because I’ll actually stand behind this service)

For more info on the exploit, check out Neowin’s interview of a security expert at GoDaddy, who explained what happened.


fooddiytravellife

Comments

  1. I’m worried about this now. How do you even know that your sites are infected? I’m fairly new to the game (you’d be able to tell by my site). So if I wanted to switch they would do everything for me?

    • You’ll know your site is infected because when you log into your wordpress database it will look all ‘wonky’ to use a technical term 🙂

      Yes, they did everything for me. Transferred my files, cleaned the virus, transferred my domain name. All of it. Done.

  2. I’ve been very happy with HostGator so far. It’s amazing the lack of customer service companies are providing these days. The ones who are still taking care of customers are the ones who will prevail.
    .-= Amanda´s last blog ..Calling All Military Spouses! =-.

    • Yes, and I can’t wait for the day when we start to see a real shift. I think consumers are reaching their limits…I know I am!

    • I’m not really concerned with whose ‘fault’ it is. But when customers have a problem, and ask for help GoDaddy has a responsibility to respond and provide some sort of help beyond – ‘do it yourself’. That’s a huge no-no in my book.

      And I’m sure there are better URL registries out there as well (it’s not called domain gator after all) but I certainly hope GoDaddy isn’t setting the bar there. Their site is so awkward and slow to navigate and as I mentioned…all my unused domains were redirecting to porn sites without my knowledge. THAT is not top notch…not even close.

  3. I like the new diggs and am happy you got everything resolved. I’ve been thinking about getting my own domain and switching to self hosted but things like this scare me. It’s obvious I need to do more research.

    Thanks for a great recommendation. I’ll keep my eye on Host Gator.
    .-= Jenn´s last blog ..Strut Your Stuff Weekly Linky – Week #6 =-.

    • I’ve had more than my share of technical challenges but I learn something each time so it’s all worth while for me….although this lesson I could have lived without!

  4. I have Go Daddy…and I need to make the switch, I just don’t know what plan to get. I only need to switch one domain name…do I go with Hatchling or Baby? Can I ask for your opinion?

    It’s good to know that Host Gator will do the switch for you, I’m not so savvy when it comes to that kind of stuff!
    .-= Sky´s last blog ..Happy Mother’s Day! =-.

  5. I’ve noticed the past few days my WordPress has been running SO slow on Godaddy. I don’t know if it’s another user that’s infected (I’m on shared hosting) or just Godaddy and WordPress don’t play well together. I’ve checked all my PHP files and there’s nothing amiss, so it’s definitely not me.

    I even installed a fresh WordPress install – no plugins, basic default theme – and even that loads really slow front and back end. Rapidly losing patience with it all!

    • Shared hosting means you share bandwidth with all other users on your server…so you might have another site on the server that’s hogging all the juice. It can happen with any shared hosting system but they should be able to maintain some kind of balance so everyone runs at decent speeds.

      If you’re on shared hosting I’d recommend asking for a refund and opening an account with another service provider…as far as I know this has been going on for at least 3 weeks and GoDaddy hasn’t done anything to prevent one account from leaking into the next….unless they do something quickly you’ll get that virus eventually.

      Best of luck to you!

  6. Thank you for reminding me of the mess you ended up with through GoDaddy. I’ll be doing my hosting and switch over my unused domain to Host Gator. You saved me in the nick of time!!

    • Best of luck to you! You’ll have to post your site when you’re ready so I can check it out 🙂

  7. Was feeling like I needed to make a change from GoDaddy to HostGator but was terrified about the switch. I feel better knowing that they will help me with the transfer.

    So far no viruses or problems but I don’t like how slow everything is and I get very tired of all the upselling and how every time I phone GoDaddy for support they try to sell me something.

    Thanks for this. Glad it all worked out for you!

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