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Breakdown – Part 2

If you missed part 1 I’ll wait while you catch up….


Sam stayed in the van to call around for a tow truck and I trudged down the street. I shoved my hands into my pockets and moved towards the light of the Budget sign.  I could see people inside.  Someone was vacuuming.  Must just be the cleaners. What time was it anyway?  My phone said 7.16.  I arrive at the door and see the hours of business printed there.  They closed at 7.  My heart pounded.  Maybe these were actual employees who could help me!

I frantically banged on the door so they could hear me over the whirring vacuum.  There was a guy behind the counter.  He looked at me all confused like.  He pointed at his watch.  I kept on knockin.  When he realized I wasn’t going to go away he came to the door and cautiously opened it up.

PLEASE, I said, I know you’re closed but please – my car just broke down right over there, I have to go pick up my kids, can you please rent me a car?

“I don’t know,” he said,”we closed at 7…all the keys might be in the safety lock box by now.  Let me go check.”  He went into the back room and came out with another fellow.  I explained the situation to this second man and he again said he’d go check to see if they had any keys.

When he came back he placed a plastic green tag on the counter.  Attached to that green tag was a set of car keys!

“You have one?” I asked, “And I can rent it?”

“You’re lucky we aren’t so efficient around here,” he joked, “we should be gone home by now.”

I then babbled like an idiot expressing my thanks and asking their names so I could sing their praises.  This blog post is only the first action I’ll take for thanking these two men.  Two men who did something they didn’t have to do.  Open the door.  Stay late on the job. Help me.  I hope to get in touch with management so they can see this and reward their employees for doing the right thing.  Because it’s hard to find people who care more about their customers than themselves these days.  Any organization should be happy to have two guys like these two on staff and I hope Budget will appreciate these men and the impression they made on me.  Whenever I see a Budget sign I’ll think about how they went above and beyond for me, my friend and my children.

So thank you Ryan and Rajesh.  Thank you very much.

They set me up with a Ford Fusion (at only $200 for a whole week!) and I tucked my collar up close around my chin to head back to the van, it had gotten much colder and snow was starting to fall.  While I was gone Sami had arranged for a tow truck and it was on it’s way.  She then helped me haul the kids car seats back to Budget and get them installed in the Fusion.

What could have been a horrible, sad and cold night was turned into a mere bump in the road thanks to my good friend Sam and my new friends at Budget (140 6 Ave SE Calgary location.)  I felt very lucky that evening….a bit less so when I got the repair bill for fixing the van’s timing belt, but I realize things could have been much, much worse.

If I hadn’t been able to score that rental I’d have had to haul car seats in and out of taxi’s for at least two days…you know…when you can actually GET a taxi!  I’m certain my daughter would have missed a day at school and I would have missed out on my behind the scenes adventures at We Day.


Follow them on twitter eh?  You know, to say thanks on my behalf :)  @BudgetCalgary




  1. Yay! I love a happy ending and even more so, I love a good customer service story! :)

  2. Hooray for happy endings! (Car trouble is the WORST.)

  3. How scary! I am so glad it all worked out in the end. Sounds like Budget rocks!

  4. It was cold, very cold. So happy that Budget helped us out!

  5. Oh thank god those guys were still there. And I am VERY glad you didn’t leave me hangin’ for longer waiting to hear what happened LOL.

  6. It’s so nice when the world surprises you and shows you there is still good left out there, isn’t it?

  7. Such awesome service. Thanks for sharing your story and I’m so glad it worked out for you.

  8. Whew! I’m so so glad they were happy to help. It’s nice to hear a good customer service story for once. :-)


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